New York City is home to one of the most diverse populations of health care consumers in the nation. Each of those consumers needs access to linguistically and culturally appropriate health information in order to access health services and effectively manage their own health. By enhancing the collective reach and impact of existing consumer resources, NYC health care stakeholders can improve health equity and overall health outcomes for all New Yorkers.
As part of the NYC PHIP charge to address health equity, the NYC PHIP developed a set of recommendations on how to align and improve efforts to support consumer health literacy and engagement. In 2017, the NYC Department of Health and Mental Hygiene conducted a Consumer Health Literacy and Engagement Project to assess the current efforts of a variety of health care stakeholders to inform and engage consumers about health insurance and health care services.